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Help
Account
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Where can I find my order history?
We’ve saved it all for you in the Order History section! Just log into your account.
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How do I update my account and email preferences?
Once you log into your account, click on the My Account link. You’ll then be able to update your user information, email preferences, billing and shipping addresses, and password.
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Where can I create a new account?
We’re excited to have you! It takes just a minute to create a new account
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Help, I forgot my password!
It happens to the best of us. Don’t worry, just visit the password recovery page and you’ll be good to go.
Ordering
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Can I order an assortment of designs?
Yes, of course. Just a heads up—we design each product at a time, so there will be an extra shipping and handling charge for each separate design.
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Is it possible to get half of my order with blue ink and the other with black?
It’s hard to choose, right? We’ll be happy to include both ink colours in your order, just be aware that there will be an extra shipping and handling charge for each colour.
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I’d like a different name on each pen within my one order - is that possible?
At this time, we’re not able to customise each pen within an order.
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How do I calculate the total price of an order?
When you’re checking out (and before you’ve completed your order), we’ll display your exact total price.
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I want to order a larger quantity than is listed on your site - how can I do that?
Good news! We offer significant discounts for larger quantity orders. Just give us a call at 1800 99 51 86 and we’ll be happy to help you.
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Will I receive a confirmation email when I place my order?
We’ll send a confirmation email with your invoice straight to your inbox. If you have not received your order confirmation email, please contact us.
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Can I make changes to my order?
Our team gets to working on your order quickly, so we’re not able to make any changes once it’s been placed.
Designing
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What is the Perfect Print Promise?
If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
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How do I submit a claim?
1.Must submit request within 30 days of receiving order.
2.Must submit a detailed photograph showing the print quality issue, or artwork that differs from what you approved.
3.Does not apply to products that have been modified after delivery, or to products that have been subjected to improper handling, storage, or use after delivery.
4.See our Terms of Sale for more information.
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Can I add my logo to a pen?
Of course! View our artwork tips page to learn how to upload your logo.
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What kind of imprint can I get on my promotional product?
Personalisation is our thing! Our imprint styles are listed on our artwork tips page.
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Will I get a proof to review?
Yes. When you’re personalising your pen, just check the box that says “Click here if you require a free digital print proof.”
Payments
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What types of payment do you accept?
We’ve got you covered. We accept Visa, MasterCard, cheque, or bank transfer.
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Methods of payment:
(Please quote the order reference number on all payments)
1. CHEQUE:National Pen Promotional Products Ltd., Buidling 3, Finnabair Tech Park, Dundalk A91 XR61, Ireland
2. INVOICE:Pay after receiving your order with the invoice included
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Do the prices listed on the site include VAT?
Our prices are exclusive of VAT.
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Do you request a pre-payment when placing an order?
No, not typically! We’ll only request pre-payment if the total invoice amount exceeds the credit limit agreed to by our Credit Control Department.
Delivery
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Do you deliver to P.O. boxes?
Not at this time, sorry about that! To make sure your order is safe and secure, we require a signature at the time of delivery.
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When will my order arrive?
You can find the production time for each product in the “Customisation” section of the product’s description. This displays the number of days it takes to prepare your order once it has been confirmed and your artwork has been approved. You will receive an email with tracking information once your order ships. You can also review your order’s status here.
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How much is shipping?
Shipping prices vary depending on the quantity of units ordered or the weight of your product.
Standard Weight Units ordered Shipping Rate 0-199 €19.99 200-499 €24.99 500+ €29.99 Supplier Products
(with code VEN)
Promotions
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What’s the Low Price Guarantee?
If you find one of our products for less on another qualifying retail site, we’ll match their price.
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How do I submit a lower price claim?
Step 1: Verify the product is an exact match.
It’s the same brand, product type, quantity, size, and decorating method.Step 2: Check the price.
Our guarantee applies to regular and sale priced items. Final price must include setup fees. Excludes introductory offers and clearance products.Step 3: Submit your claim.
Give our Care Team a call to provide proof of price. Once it’s verified, they’ll complete your order via phone using the lower price. -
What are the exclusions?
To qualify, your claim...
• Must site a qualifying promotional product retailer. Qualifying retailers do not include outlets, third-party resellers, or Amazon. -
How do I use an online discount code?
Enter your discount code in the appropriate box when you complete the purchase. Click "Apply Code."
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I received an offer from the mail. How can I use it?
It's your lucky day! You can enter the offer code you received here